Q: How long does the treatment need to stay on for?

A: The pads must be worn for a minimum of 15-20 minutes, but feel free to wear them longer to maximize on the results!

Q: Can I use the Eye Renewal Pads more than once?

A: No, as all the ingredients in the product will have absorbed into your skin during the treatment. The second time won’t be as effective.

Q: There is excess liquid solution in the package, can I use it?

A:  Yes!! Please do! The liquid is the solution containing all the amazing essential ingredients to transform your skin. Feel free to use the extra solution around the eyes after you are finished your treatment to give it that extra boost or apply it to areas such as the face, neck, décolleté, hands, or around the lips!

Q: How often do I need to use the Eye Renewal Pads?

A: Usage really depends on the individual and the condition of the skin around the eyes. It is up to you how often you use the treatment, but because many of the ingredients in the eye mask have been shown to have long-term positive effects on the skin, it can be anywhere from once a week to once a month. With repeated use, this treatment will help promote healing and restoration of the skin, so you may find you can use it less frequently. To read more about the amazing ingredients and their properties, go to the 'Essential Ingredients' page on our website.

Q: I can’t find the Eye Renewal Pads in the package? Did I get a faulty package?

A: No, just keep looking! The Eye Renewal Pads are transparent and made with thin material. Sometimes, because of the liquid, the eye pads slip out of the plastic holder.  You may have to do a bit of fishing, but they are in there! Of course, if you encounter any problems, feel free to give us a call at 1-888-634-9996 or email us at info@Bouji.com!

Q: What are you customer service hours of operation?

A: Our customer service line is open Monday-Friday from 9am-4pm eastern standard time. We are closed on weekends and holidays. If we miss your call, please ensure you leave a voice message if you would like us to call you back. Feel free to also email us any questions or concerns you may have to info@bouji.com!